Getting promoted is a huge milestone in anyone’s career. It’s exciting, rewarding, and a testament to your hard work. But what happens when the reality of leadership isn’t what you expected?
Many companies promote employees into management roles without giving them the necessary leadership training. Suddenly, they’re responsible for a team, expected to manage time effectively, motivate others, and handle challenges- all without the right support in place. This can lead to stress, overwhelm, and even questioning whether the promotion was the right decision in the first place.
This is exactly what happened to Hester. She stepped into a leadership role in a busy call centre but quickly realised she didn’t have the skills or structure to manage her new team effectively. The pressure was mounting, and it was beginning to impact both her work-life balance and personal relationships. That’s when she found Reaching Eden.
Here’s what Hester had to say about her experience working with us:
“Six months ago I was delighted to gain a significant promotion at work to Team Leader gaining 8 staff in a call centre environment.
However it became apparent very quickly that I did not have the skills that I needed in order to effectively manage my team, develop them appropriately or even to prioritise my time to ensure I was in control of everything. In fact I would say that the job was running me!!
To compensate for this, I found myself staying later and later in the office and also taking work home to complete at weekends. This began not only to drain me physically and mentally but also to impact on my relationship with my partner.
I was considering giving up my promotion and just going back to what I did before but then one Sunday I just happened to be scrolling through Facebook and I could see that one of my friends had liked a post from a company called Reaching Eden so I took a closer look.
What I read about the company and about Mandy sounded like something that might help me so I emailed Mandy and asked if she may be able to help me.
We met initially for a 30 minute free consultation at the offices in Lichfield which are stunning. We just chatted about the issues I was having and within minutes I could tell that this lady could definitely help me.
I’ve been seeing Mandy for 2 months now and we are working through a leadership skills programme which covers absolutely everything I need to be great at my job including how to motivate, develop and nurture your team. Already I am feeling so much better, I still have loads to learn but I’m getting there and I feel like I’m back in control.
I have since referred a colleague of mine to Mandy who is also a Team Leader in the same company and she is over the moon with her development so far.
I cannot recommend Mandy highly enough, she is amazing, she really knows her stuff and because she has a corporate background, she was instantly able to understand my issues.
If you work for a large corporate and don’t feel like you’re getting the development and personal attention that you need, I would encourage you to invest in yourself and see this lady. Thank you millions Mandy, you’re my hero.”
